Refund policy
We want you to be completely happy with your purchase from RetroTechnical. Every item is carefully inspected, refurbished, tested and checked before dispatch, but if you do need to return something, please get in touch and we’ll do our best to make the process as straightforward as possible.
Return Periods
UK customers: We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Customers outside the UK: We offer a 14-day return period, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item should be returned in the same condition in which it was received, together with all accessories supplied and, wherever possible, in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact:
Please contact us before sending an item back. Once your return has been agreed, we will provide instructions on where and how to return it. Items returned without contacting us first may not be accepted.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives. If your item has been damaged in transit, is defective, or you have received the wrong item, please contact us as soon as possible at sales@RetroTechnical.co.uk.
We will work with you to understand the problem and arrange an appropriate solution.
For faulty items returned from within the UK, RetroTechnical will cover reasonable return postage costs where appropriate.
For customers outside the UK, please contact us before arranging a return so that we can advise you on the best way to proceed. Return arrangements for faulty goods will be handled in accordance with the consumer protection requirements applicable to the order.
Change-of-Mind Returns
We understand that sometimes you may simply change your mind about a purchase.
For UK online orders, your statutory right to cancel applies during the first 14 days after receiving your order. No restocking fee will be applied where you exercise this statutory right.
As an additional goodwill benefit, RetroTechnical extends its UK change-of-mind return period to 30 days. For change-of-mind returns requested after the initial 14-day statutory cancellation period and up to 30 days after delivery, a 5% restocking charge will be deducted from the refund.
For customers outside the UK, change-of-mind returns are accepted within the applicable 14-day return period. Any statutory consumer rights applicable in the customer's country will continue to apply.
For all change-of-mind returns, the customer is responsible for the cost of returning the item.
We strongly recommend using a tracked and adequately insured postal service. Vintage audio equipment can be delicate, and the customer is responsible for ensuring that the item is securely packaged for its return journey.
Where possible, please use the original packaging and packing materials.
Condition of Returned Items
We understand that you may need to carefully inspect an item after receiving it. However, returned items should be looked after while in your possession and returned with all accessories and other items originally supplied.
If an item is returned damaged, incomplete, modified, or showing handling beyond what would reasonably be required to inspect it, this may affect the amount that can be refunded, where permitted by applicable consumer law.
International Returns
Customers outside the UK have 14 days from receiving their order to request a return.
For change-of-mind international returns, the customer is responsible for return shipping costs.
We strongly recommend using a fully tracked and insured service, as RetroTechnical cannot accept responsibility for returned parcels that are lost or damaged before reaching us.
Please contact us before returning an international order so that we can provide the correct return details.
Please note that customs charges, import duties, taxes or handling fees associated with international shipments and returns may be subject to the rules of the destination country and the arrangements used to ship the original order.
European Union Customers
Customers receiving goods within the European Union generally have a statutory 14-day cooling-off period for qualifying online purchases.
You may notify us that you wish to cancel your order within 14 days of receiving it without having to provide a reason.
No restocking charge will be applied where doing so would conflict with your statutory consumer rights.
Please contact sales@RetroTechnical.co.uk before returning your order so that we can provide return instructions.
Exchanges
Because most RetroTechnical products are individual vintage items, an identical replacement may not always be available.
If you would like to exchange an item, please contact us. Where an alternative item is available, we will be happy to discuss the options with you.
In many cases, the simplest method will be to return the original item for a refund and place a separate order for the replacement.
Refunds
Once your return has arrived, we will inspect it and let you know when your refund has been approved.
Where applicable, any agreed 5% restocking charge for a discretionary change-of-mind return will be deducted from the amount refunded.
Approved refunds will be made to your original payment method. Please allow time for your bank, card provider or payment service to process the refund after it has been issued.
If you have not received an expected refund, please contact us at:
Your Consumer Rights
Nothing in this returns policy is intended to limit or exclude any statutory consumer rights that apply to your purchase.
If you have any questions or concerns about a purchase, please contact us. RetroTechnical is a small specialist business, and we would always prefer the opportunity to resolve a problem directly and fairly.